Refund policy
Updated August 5, 2026
1. Scope
This refund policy applies to one-time lifetime licenses purchased through the ConvoFinder website and processed by Paddle as the authorized reseller and Merchant of Record. ConvoFinder does not offer an automatically renewing subscription.
2. Try before you buy
ConvoFinder includes a 7-day free trial so you can confirm that its features, browser compatibility, and supported AI Chat services meet your needs before purchasing. The trial does not convert into a paid plan automatically and no automatic charge is made.
3. 30-day refund guarantee
You may request a full refund within 30 calendar days of completing your purchase. Requests are reviewed with regard to the transaction status, product usage, and any evidence of fraud or refund abuse. This policy does not limit any statutory withdrawal, refund, or other consumer rights available to you.
4. Technical issues and incorrect charges
If a persistent technical issue prevents you from using a core feature described at the time of purchase, please contact us first so we can help resolve it. Issues that cannot be resolved within a reasonable time, duplicate charges, and unauthorized charges may qualify for a refund or payment investigation.
5. How to request a refund
Use the receipt or support link in your Paddle transaction confirmation email to submit a refund request, or email support@convofinders.com. Include the email address used for the purchase, your Paddle transaction ID, and a brief reason so the request can be verified promptly.
6. Refund processing
Eligible refunds are reviewed by Paddle and returned to the original payment method where possible. Approved refunds are normally processed within 14 days, although the time before funds appear depends on your bank or payment provider. Your ConvoFinder lifetime license will end when the refund is completed.
7. Statutory rights and policy priority
If consumer protection law in your location or Paddle's buyer refund policy gives you greater or non-waivable protection, the more favorable rights apply. Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded.
8. Contact us
For questions about refund eligibility, an order, or this policy, email support@convofinders.com. We normally respond within three business days.